We are concerned about the protection of your privacy and in particular about your Personal Data. We have established this Data Protection Policy in order to inform you who visit the website (https://www.truework.gr/) regarding the type of data that are processed, the purpose of their collection and processing in general, how your data are processed and the recipients thereof, your rights and choices, as well as how to contact us for any issue you may have in relation to your personal data.
This Data Protection Policy includes:
- Information about the Data Controller of your personal data.
- The type of data we collect about you.
- The purpose for which we collect and process your personal data and the lawful basis for processing it.
- The security measures we take to protect your personal data.
- The length of time we keep your personal data.
- Information about your rights and how to exercise them.
Data Controller:
TRUEWOR Facility Solutions, 2 Lykaonia & Anatolika Thrace, Evosmos Thessaloniki, P.O. Box 56224
Telephone: 2310 517 176, Fax: 2310 517 174, E-mail: info@truework.gr
Information we collect:
“Personal Data” is any information that can be used to identify a natural person. TRUEWORK collects such information when you use, or interact with, our website. More specifically:
- If you are a visitor to the website and our official social media accounts. Through the contact form on our website, in order to serve any requests and clarifying questions on issues related to the services provided by us, you will be asked to enter your name, your surname and your e-mail address. Furthermore, while browsing the website, you may be asked to submit your personal information in order to take advantage of some of our services/benefits. For example, when you provide your consent for promotional communications (newsletter) and news about our services, your e-mail address will be requested. Our company collects your personal data when you participate in our events or other promotional activities. In this case, after being informed about the purpose of the processing and before collecting your data, your explicit consent will be requested. Also, when you communicate with us on our company’s social media (Facebook, Instagram, etc.), you provide us with your personal identification and contact data, which we process on a case-by-case basis solely for the purpose of serving your request.
- If you are our supplier, please click here.
- If you are a prospective employee, please click here.
- If you are a customer or prospective customer.
Your personal data processed by TRUEWORK Facility Solutions are the following: full name, home address, VAT number, tax office, bank account number, landline phone number, mobile phone number, email address. The company collects the above data when concluding a service contract with our company. Through the Request for Quote form on the website and in order to serve any requests for issues related to the services provided by us, you will be asked to enter your name, surname and email address.
TRUEWORK Facilty Solutions collects the above-mentioned data when entering into a service provision agreement with our company.
Through the “Request a Quote” form on our website, and in order to respond to any inquiries related to the services we provide, you will be asked to provide your first name, last name, and email address.
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- Respond to your requests for information about the services we provide.
- To manage, process and process your payments, including the security of our financial transaction and invoicing.
- To process any complaints you may have.
- To create, keep and maintain a database of our customer base and to analyse it (including maintaining through updates our contact list).
- To send you commercial communications via Newsletter, SMS, or other multimedia (VIBER) regarding our Company news, offers and promotions.
- To understand and analyse the results of our advertisements and promotions.
- To satisfy your rights regarding your personal data.
- For the security of transactions.
- For business analysis and improvements to our business and our services, such as marketing and optimizing our services and optimizing your experience and your service from us.
- For market research, statistical analysis, to develop marketing strategies and manage marketing campaigns (including the collection of statistics on our website traffic).
- To protect the rights, property of our own or third parties.
- Other purposes: we may use your data in other ways. In this case, we will provide specific notices to inform you when we collect the data and obtain your consent prior to processing where required.
- To any competent supervisory, public or judicial authority, if required by the applicable legal framework or a court order.
- To other third external partners who carry out processing on our behalf and who are bound, as we are, to an equivalent level of protection of your data, such as law firms, financial advisors, advertising companies, providers of IT products and/or services and/or support for all kinds of IT and electronic systems and networks, courier companies, etc.
- Performance of a contract: όwhere the processing of your personal data is necessary for the performance of our obligations arising from the contract.
- Legal obligation: where we are required to process your personal data in order to comply with a legal obligation, such as to keep records for tax purposes or to provide information to a public body or law enforcement authority.
- Legitimate interest: we may process data about you where we have a legitimate interest in carrying out a lawful activity so as to ensure the continuation of that activity, as long as it does not override your interests, or
- Your consent: we may occasionally ask you for your specific consent in order to process some of your personal data. We will only process your personal data if you agree to this. You can withdraw your consent at any time, without retroactive effect, by contacting the company TRUEWORK Facility Solutions at info@truework.gr
- Right of access to your personal data that we process.
- Right to rectify incomplete or inaccurate data held by TRUEWORK Facility Solutions.
- Right to have your personal data erased.
- Right to restrict the processing of data.
- Right of portability of the data to you or to third parties. You may receive, in a structured, commonly used and machine-readable format, personal data concerning you, and transmit it, under the legal conditions, to another controller as long as this does not adversely affect the rights and freedoms of others (only for automated processing of information you have provided us with your consent or for the performance of the contract between us.)
- Right to object to the processing of your personal data at any time. TRUEWORK Facility Solutions may refuse to comply with this right if it demonstrates compelling legitimate grounds for processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.
- Right to lodge a complaint with the Data Protection Authority (www.dpa.gr) if you consider that your rights are infringed in any way (right to lodge a complaint with the Authority). Postal address: 1-3 Kifissia Avenue, P.C. 115 23, Athens, Greece, telephone: +30 210 6475600, Email: contact@dpa.gr.
- Please note that this policy may be subject to periodic changes. If we decide to change our policy, we will inform you through notifications that will appear on our website.
- If we decide to substantially modify the processing of your personal data, you will receive prior notification, or where required, your consent will be requested before the new policy is applied.
Notice on the Processing of Personal Data via a Video Surveillance System
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Data Controller:
«TRUEWORK Facility Solutions» based in Thessaloniki, Evosmos, 2 Lykaonias & Anatolikis Thrakis Street, with VAT number 800477965 and G.E.MI. (General Commercial Registry) number 124645406000.
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Purpose of Processing and Legal Basis:
We use a surveillance system for the purpose of protecting individuals and property. The processing is necessary for the purposes of the legitimate interests pursued by us as the data controller (Article 6(1)(f) of the GDPR).
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Analysis of Legitimate Interests:
Our legitimate interest lies in the need to protect our premises and the property located therein from unlawful acts, such as theft. The same applies to the safety of life, physical integrity, health, and property of our staff and third parties who are lawfully present in the monitored area. We collect only image data and limit surveillance to areas where there is an increased likelihood of unlawful acts occurring—e.g., at our cash registers and entrances—without focusing on areas where individuals’ privacy may be excessively restricted, including their right to the protection of personal data.
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Recipients
The recorded material is accessible only by our authorized personnel responsible for the security of the premises. This material is not disclosed to third parties, except in the following cases: a) To the competent judicial, prosecutorial, and police authorities when it contains information necessary for investigating a criminal offense related to persons or property of the data controller. b) To the competent judicial, prosecutorial, and police authorities upon lawful request in the exercise of their duties. c) To the victim or perpetrator of a criminal act, when the data may serve as evidence of the act.
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Retention Period
We retain the data for seven (7) days, after which it is automatically deleted. If an incident is identified within this period, we isolate the relevant part of the video and retain it for up to one (1) additional month in order to investigate the incident and initiate legal proceedings to defend our legitimate interests. If the incident involves a third party, we may retain the video for up to three (3) additional months.
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Rights of Data Subjects
Data subjects have the following rights:
- Right of Access: You have the right to know if we are processing your image, and if so, to receive a copy of it.
- Right to Restriction: You have the right to request that we restrict processing, for example, not deleting data that you deem necessary for the establishment, exercise, or defense of legal claims.
- Right to Object: You have the right to object to the processing.
- Right to Erasure: You have the right to request the deletion of your data.
You can exercise your rights by sending an email to info@truework.gr, mailing a letter to our postal address, or submitting the request in person at our office. To review a request related to your image, you must specify approximately when you were within the camera’s range and provide an image of yourself to assist us in identifying your data and obscuring the data of third-party individuals. Alternatively, we offer you the option to visit our facilities to view the images in which you appear.
Please note that exercising the right to object or request deletion does not automatically lead to the immediate deletion of data or modification of the processing. In any case, we will respond to you in detail as soon as possible, within the timeframes set by the GDPR.-
Right to Lodge a Complaint
If you believe that the processing of your data violates Regulation (EU) 2016/679, you have the right to lodge a complaint with a supervisory authority.
The competent supervisory authority for Greece is the Hellenic Data Protection Authority, located at Kifisias 1-3, 115 23, Athens, https://www.dpa.gr/, tel. +30 2106475600.
Contact
For any questions or comments regarding this policy and the practices we follow, please feel free to contact us at: info@truework.gr
