We are committed to Quality, We invest in Trust.
TRUEWORK Facility Solutions is committed to meeting the demands of the modern business environment, always aiming to provide the fastest and best possible service to its clients. The company is dedicated to implementing a Quality Management System based on the requirements of the ISO 9001:2015 standard, while ensuring compliance with the relevant legislative and regulatory framework.
The scope of the company’s Quality Management System includes the provision of integrated facility management services in both the public and private sectors. It was designed to meet the company’s needs and objectives as well as the legal and regulatory requirements of applicable Greek and EU legislation.
The main goal of the company’s Quality Management System is to establish a foundation for the continuous improvement of its processes, always focusing on the continuous satisfaction of its customers’ needs and expectations to the highest possible degree.
The senior management of the company is committed to the continuous improvement of both the company and the quality management system by establishing and monitoring quality objectives.
The core principles, as expressed through the company's Quality System processes, are:
- Adherence to the predefined customer requirements as agreed through written contracts/agreements, aiming to increase customer satisfaction.
- Continuous post-sale support and constructive collaboration with all partners.
- Ongoing employee information and training.
- Investigating the causes of non-conformities or complaints and implementing corrective actions.
The principles of the system, as well as the quality objectives, are reviewed regularly by the company’s management to ensure they align with new market needs, legislative requirements, and the goal of continuous improvement in the company’s operations.
Through continuous reviews of the above, management is constantly seeking to identify both human and material needs. Management is committed to providing the necessary resources to meet these needs as they arise and evolve from existing circumstances, to the fullest extent possible.
All departments of TRUEWORK Facility Solutions are responsible for responding to, assimilating, and implementing the processes required by the Quality System in their daily activities.
It is also the responsibility of management to ensure that the Quality Policy is communicated, understood, and implemented by all company personnel. The ultimate goal is the continuous, steady development of the business, with unwavering commitment to its principles and the ongoing provision of excellent quality products and services to its clients. The Quality Policy is conveyed to employees through activities such as training, updates, staff meetings, and, most importantly, through the consistent application of Quality System requirements by management.
